Shipping policy

All orders under $100, Standard shipping is just $10 to anywhere within Australia.

Need it faster? Use our Expedited or Express Shipping Rates.

• Standard Shipping: 5-7 business days - $10.00
• Expedited Shipping: 2-3 business days - $20.00
• Express Shipping: 1-3 business days - $30.00

We ship Australia-wide on business days (Monday to Friday, excluding public holidays). If you order on a weekend or public holiday, we’ll send it out the next business day.

THINGS TO KEEP IN MIND

During busy times (like sales or the holiday rush), order processing may take a little longer. We appreciate your patience and will always do our best to get your order out ASAP!

While we aim for speedy delivery, unexpected delays (like postal disruptions) can happen. Once your order is in Australia Post’s hands, it’s up to them to get it to you. If your parcel is delayed or missing, please check your tracking details first and then reach out to Australia Post directly.

For the most accurate delivery estimates, check out Australia Post’s website:
https://auspost.com.au/parcels-mail/sending-in-australia/domestic-parcels/express-post-parcels/express-post-guarantee.

If you need a hand, feel free to reach out to team at hello@franklyyou.com.au - we’re happy to help!

 

RETURN POSTAGE CONDITIONS

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• Change of Mind Returns: 30 day return policy at buyers expense.
• Faulty Item Returns: 30 day return policy at our expense.
  
• Wrong Item Delivered: 30 day return policy at our expense.

For more information about returns and exchanges, please see our Refund Policy. 

INTERNATIONAL SHIPPING

International shipping outside of Australia is currently not available.

Please email hello@franklyyou.com.au to enquire about shipping to your region in the future.